When asked the question "Would you like to do better with your business?" we are invariably met with the same response, "Of Course!" This is a conditioned response however, as very few of the people we meet actually do something toward enhancing their position.

That is the reason we hold our clients in so much respect. They actualize to realize! They put in the hard work of looking at their businesses from a different perspective. They invest capital into an education. They invest time into that education. They have the same demands as everyone else. Some-times more than average with some of the demands I know some clients to be under.

The point is we are all faced with challenges, different but equal. The challenge is to be the best we can. To strive toward excellence. To move from complacency to completion.

As Spring is upon us, we should be thinking of the reminders of growth and renewal Mother Nature is providing. We should be considering "At what should I be looking in myself that would reflect growth and reassertion?" Just as the tree never quits growing until the final moment of life, nor should we quit growing.

Just as the beavers never complain, only rebuild as the flooding washes away some effort they have made, so should we be looking for new material to assist us in our quest for a better lifestyle.

Those of you that are our clients, thanks for being that client that continuously challenges us to become better. Those who are not "Would you like to do better with your business?"

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Does your facility work as hard as you do? The coaching I would like to offer you this issue is getting your facility to work for you.

Everyone forms opinions immediately. This is a fact that when consciously approached can turn into a huge tool to help you make people feel more relaxed and move toward a trusting relationship quicker. The trusted relationship is where we do business.

You know the obvious, clean the areas of the office, shop, parking lot, yard and whatever other viewable spots you may have. The not so obvious is the fact that many people are trying to size up the place as to whether they want to do business with you, so make them feel that they have arrived at

The correct place with a sign of welcome stating your affiliations (DRP, dealership, fleet accounts). Chances are they are being sent to you, so put something of familiarity in front of them as they enter.

Make the approach to you shop as clearly defined as possible. This means signage that clearly designates the area for them to park their car and which door is the office door.

Some offices were constructed with inner walls that prevented the easy approach. Remove them. High counter tops, typical of older facilities, provide a barrier that must be physically navigated, again a barrier to quickly building relationships of trust. Everybody (including the building) be pro-active, it really works!

The Pro-Activity of ABC really works!!!